
I have been the business manager of Stoney Creek Facility Maintenance for the past two years. We are a commercial cleaning company serving the Fraser Valley and surrounding areas. We have over fifty commercial cleaning accounts, and over twenty five staff members to serve you. Stoney Creek has accounts ranging from small insurance companies, banks and financial institutions, to large manufacturing companies. Let us come by and give you a free estimate for you!
Why Stoney Creek over the rest? Relationship- Our purpose in business is to build lasting business relationships with our clients. This over the long term earns an open and trustworthy partnership that benefits both businesses. We gain a customer and as we provide a quality service to you while working to exceed your expectations, we hope that you will feel confident to refer us to your friends and businesses within your circle at some time down the road. Comfort- Let us take care of your business environment so you can concentrate on doing your business. It's our goal to make things easy for you first of all. We carry WCB for our cleaners as well as being covered by liability insurance and honesty bonds to bring you added peace of mind. We will customize our service to meet your specific needs and expectations. We make the effort to take care of the little things that tend to make a big difference overall. This mentality isn't as common as you might think but it is the extra care and pride in the service that we are providing to our clients that brings increased satisfaction. You will experience the professionalism of a large company and the relationship of a small, locally owned business - both at the same time.Confidence- We have been serving businesses in the Fraser Valley since 1997 and many of those clients that have stayed with us from the beginning. Our customers are pleased with the consistency of quality and the simple fact that we are there when we are supposed to be time and time again. We are very proud of this statement and the rewards have been returned to us through many client referrals over the years. We currently serve many banking institutions in the Fraser Valley. We also look after professional offices in accounting, insurance brokers, dentist offices, manufacturing and commercial businesses as well. This alone speaks louder than any sales pitch and allows for easier decision making on your part as you look over the competition. Please ask for referrals if you wish.Quality Service Assurance- Firstly, in our dictionary "service" means more than just the cleaning aspect of the service being provided to you. It means overall customer service which applies to the ongoing relationship and maintenance of the contract. We admit that there is no perfect world out there but we can certainly try to be the best we can be in our efforts to make a difference. In the circumstance where something needs extra attention – then this is where our "customer service care" comes in. It is our focus to provide the highest quality customer service possible. It's that simple. If you are ever unsatisfied – we will make the effort to bring satisfaction back to you in a timely and professional manner. Sometimes that may even be in the form of a service discount. This is to ensure that quality is maintained and you are receiving the service that you are paying for. Secondly we place a LOG BOOK in your office where any complaints or requests can be entered by your office manager. Your custodian will check it each time they come in to clean and ensure that the task is completed and signs off on the job. This will make for easy and open communication with out having to pick up the phone and call someone. This LOG BOOK also serves as a reference for quality measurements when we come to call on you for a quality report and site inspections. Regular communication goes along way to improving our service and is the foundation to our success. People- Some things just simply can't be trained in. Attention to detail is a personality and character trait. You either have it or you don't. Well- we either have it or we don't. The individual that is placed in your office is someone that you can trust and count on to be professional, courteous, efficient and conscientious while they perform their duties through your office and workplace. We place experienced people who have the ability to maintain quality control as your personal custodian. Let's face it- janitorial work isn't rocket science but the wrong individual can only provide an average service at best. The right person makes everyone notice how it should be done in the first place. These are the people that make Stoney Creek successful and our clients so very pleased they chose us in accounting, insurance brokers, dentist offices, manufacturing and commercial businesses as well. This alone speaks louder than any sales pitch and allows for easier decision making on your part as you look over the competition. Please ask for referrals if you wish.